1. Introduction
Welcome to tkt365 ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tkt365.com/ (the "Site") and use our iGaming API services (collectively, the "Services").
Data Controller Information:
tkt365
Kirchwerder Elbdeich 116
21037 Hamburg, Germany
Phone: +49 40 7230477
Email: info@tkt365.com
2. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available.
Personal Data:
Name, email address, phone number, company name, and job title.
Usage Data:
IP addresses, browser types, operating systems, referring URLs, device information, and data about your interactions with our Site and emails.
Financial Data:
Billing address and payment details (processed securely via third-party payment gateways).
3. How We Use Your Information
We process your personal data for the following purposes:
- To provide, operate, and maintain our iGaming API Services.
- To improve customer service and respond to your requests effectively.
- To send administrative information, such as updates to our terms or API documentation.
- To send marketing and promotional communications (you may opt-out at any time). We use third-party email service providers, such as Customer.io, to manage and send emails to you.
- To comply with legal obligations and prevent fraudulent activities.
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it:
- Consent: You have given us clear consent to process your data for a specific purpose (e.g., newsletters).
- Contract: Processing is necessary for a contract we have with you (e.g., providing API access).
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing) and is not overridden by your rights.
- Legal Obligation: Processing is necessary to comply with the law.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with:
- Service Providers: Third-party vendors that help us operate our business, such as hosting providers, CRM platforms, and email automation services (e.g., Customer.io). These parties are bound by strict data processing agreements.
- Legal Compliance: Law enforcement or regulatory agencies if required by applicable law, particularly concerning iGaming regulations.
6. Your Data Protection Rights
Under the GDPR, you have the following rights:
- The right to access, update, or delete the information we have on you.
- The right of rectification (to correct inaccurate data).
- The right to object to processing and restrict processing.
- The right to data portability.
- The right to withdraw consent at any time.
To exercise any of these rights, please contact us at info@tkt365.com.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@tkt365.com
Address: Kirchwerder Elbdeich 116, 21037 Hamburg, Germany